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Ghoul
Asteroid

WiFi disconnecting when using any Bluetooth device

I've been having problems with my phone Everytime I connect any Bluetooth device, at first it works just fine but as I continue to use apps that require WiFi, the phone loses connection with the WiFi, while it doesn't completely disconnect from the WiFi, the phone doesn't connect back to it  even though I know my router is working just fine. This only happens when I use Bluetooth devices, and I've also tried other Galaxy s9 phones with the same Bluetooth devices and those don't lose connection, which makes me believe that it only affects certain phones. Only sort of solution I've found is to turn off WiFi from settings and turn it back on, but this only fixes the problem for a couple minutes before I need to the same process because I lose connection again. And to be sure I did the same with cellular data and everything worked fine, so the problem only happens with WiFi.

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: WiFi disconnecting when using any Bluetooth device

Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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Ghoul
Asteroid

Re: WiFi disconnecting when using any Bluetooth device

I tried resetting the network settings as you mentioned, but unfortunately I still had my phone losing connection with my WiFi.

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Samsung Moderator
Samsung Moderator

Re: WiFi disconnecting when using any Bluetooth device

Have you tried resetting the modem for your internet?


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Ghoul
Asteroid

Re: WiFi disconnecting when using any Bluetooth device

I've reseted my modem multiple times and it unfortunately didn't fix my problem.

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Samsung Moderator
Samsung Moderator

Re: WiFi disconnecting when using any Bluetooth device

I would recommend taking your device to your local UbreakIfix so they can get a hands-on look at your device to see if there are any settings causing the symptoms you are experiencing.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useraE7F7bkq7X
Constellation

Re: WiFi disconnecting when using any Bluetooth device

I have the exact same problem with S10 and I can't find a solution, it always happen when i'm connected to a bluetooth device 

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DarthRidiculous
Cosmic Ray

Re: WiFi disconnecting when using any Bluetooth device

I think I read that this has been an issue software wise. The latest patch should have fixed this problem

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