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userg5iV515hjA
Constellation

Wifi problems

So I have problems with my s9+ wifi were it can be connected my home wifi or other home wifi and wifi in general where it will just stop and show a exclamation point and or have bad wifi connection even tho my cousin who has the note 8 has a fine wifi connection and dosnt get the exclamation point I would like to know if that is a problem my phone has ir if it's a bug or something

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Honored Contributor

Re: Wifi problems


@userg5iV515hjA wrote:

So I have problems with my s9+ wifi were it can be connected my home wifi or other home wifi and wifi in general where it will just stop and show a exclamation point and or have bad wifi connection even tho my cousin who has the note 8 has a fine wifi connection and dosnt get the exclamation point I would like to know if that is a problem my phone has ir if it's a bug or something


1) Try this first, before doing next step - network reset.

Wipe cache partition:

1) Turn off the device.
2) Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3) When the Android logo displays, release all three keys.
4) An 'Installing system update' message will show for some seconds before the Android system recovery menu options appear.
5) Press the Volume down key several times to highlight wipe cache partition.
6) Press Power key to select.
7) Press the Volume down key to highlight yes, them and press the Power key to select.
8) When the wipe cache partition is complete, Reboot system now is highlighted.
9) Press the Power key to restart the device.

 

2) Network reset - doing this will reset you wifi, bluetooth settings and you will have to re-join wifi networks and re-pair bluetooth device that you have.

Go to settings>General management>reset>reset network settings


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