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userBhznDqsQ8d
Constellation

Wireless Duo Charger blinking red lights and not charging after plugged in

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I was wondering why does the duo stand keeps flashing red lights and not charging my devices. I plug in and it shows green, orange and lastly red lights that appear to start blinking 2 secs. after. I'm using original wall charger included with S9+.

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Samsung Moderator
Samsung Moderator

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Just give this number a call and they will have the part numbers for you:  1-800-627-4368

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15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Thank you so much for reaching out to us for assistance, We would be happy to look into this further for you.

Can you confirm some information for us?

What is the model code of your duo charger you are using?
 

Are you using the charger that came with your S9+ or the one that came with the Duo which is bigger in size and looks similar? 


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userBhznDqsQ8d
Constellation

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Hi, it is the EP-N6100 model. I'm using the OEM wall charger that came included with the S9+ box.

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Samsung Moderator
Samsung Moderator

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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We would recommend using the charging cable and block that came with the Duo Charger.

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user1UaVoiJk2S
Astronaut

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Where can i get a replacement cord and charger block that works for it

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Samsung Moderator
Samsung Moderator

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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You should be able to find a replacement cable and block on samsungparts.com or samsung.com

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usernatW7g0OMD
Constellation

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Is there a part number for those? 

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userVWUHRKEedg
Constellation

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Is there a part number for those?

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Samsung Moderator
Samsung Moderator

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

JUMP TO SOLUTION

Just give this number a call and they will have the part numbers for you:  1-800-627-4368

View solution in original post

Reply
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userzx2h2XVAck
Constellation

Re: Wireless Duo Charger blinking red lights and not charging after plugged in

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Hi I have the original charger and cord and it is still blinking red and does not work. What should I do?

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