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userzIdwPeO7OD
Constellation

disappearing downloaded images and files

JUMP TO SOLUTION

I have a Galaxy S9. I system updated yesterday and now when I download images and files I cannot locate them. they use to go into my image library or in my download file. But not now. I get the notification from download manager that they are complete and i can open them from the top bar on my phone but I cannot do anything with this but view for 1 time. I do not know where my downlaods are going now and I cannot find them in any file. Did something in my system get unchecked or deleted in my system update? 

1 SOLUTION

Accepted Solutions
userzIdwPeO7OD
Constellation

Re: disappearing downloaded images and files

JUMP TO SOLUTION

 

In Case others have this issue. I was on a call with tech support for well over an hour trying to resolve this issue. Restore apps to default settings will clear this issue. 

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4 REPLIES 4
userzIdwPeO7OD
Constellation

Re: disappearing downloaded images and files

JUMP TO SOLUTION

 

In Case others have this issue. I was on a call with tech support for well over an hour trying to resolve this issue. Restore apps to default settings will clear this issue. 

Reply
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userOhlcYcRyOF
Constellation

Re: disappearing downloaded images and files

JUMP TO SOLUTION

@userzIdwPeO7OD wrote:

 

In Case others have this issue. I was on a call with tech support for well over an hour trying to resolve this issue. Restore apps to default settings will clear this issue. 



Can you be more specific on how to do that? Is it global, restoring ALL apps to default settings? Where do you go for that? I also read that you need to set permissions on Chrome to allow storage, but it was already enabled. I also checked this on the gallery app and it was ALSO enabled. 

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userHHBJyXsdqx
Constellation

Re: disappearing downloaded images and files

JUMP TO SOLUTION

I also read that you need to set permissions on Chrome to allow storage, but it was already enabled. I also checked this on the gallery app and it was ALSO enabled. 

THANKS!!!

That solved for me!!!

 

In case it works out for others, here is it:

Apps > Google > Permissions > Storage - Enabled

 

Man, I was very frustrated for such a powerful device with such dull issue.

 

Cheers

J

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user4Ci1laP2Jw
Astronaut

Re: disappearing downloaded images and files

JUMP TO SOLUTION

This solution is what worked on my Galaxy S9+.  The other solution listed above this one did not work for me. Thanks for taking the time to figure this out. 

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