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Supernova

Re: full page pop up ads on brand new phone S9+

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@userxcbPt89TGb: Do you still receive ads if you boot the device into Safe Mode? 

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Supernova

Re: full page pop up ads on brand new phone S9+

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@userxcbPt89TGb: Were you able to boot the device into Safe Mode? 

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Constellation

Re: full page pop up ads on brand new phone S9+

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I'm about to go to iPhone... this is ridiculously annoying.  Anyone from Samsung want to figure this out? I've had the 1, 3, 5, 7 and now the 9... I've never had this issue before. 

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Samsung Moderator
Samsung Moderator

Re: full page pop up ads on brand new phone S9+

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What troubleshooting steps have you tried from this thread? @userZFJX22RPe


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: full page pop up ads on brand new phone S9+

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I couldnt work out which app was causing it for me tried deleting a few which no change...it appeared to be linked to google for me but dont know how. Anyway put in safe mode and wasnt there so figured prob wasnt google so tried pressing top left as suggested to work out which app it was linked to and it came up with disable ads so pressed that and they're all gone. Not sure if this only occurred cause I'd deleted the app causing it but it's gone and I have since re-downloaded the same apps and still have no ads. Hope helps Goodluck 

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Samsung Moderator
Samsung Moderator

Re: full page pop up ads on brand new phone S9+

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@useroiUCih1rMF; Glad we could help! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: full page pop up ads on brand new phone S9+

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not sure how to do that

 

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Supernova

Re: full page pop up ads on brand new phone S9+

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@userZ6F9VEpCXP: In order to boot the device into Safe Mode, please follow these steps.

 

  1. Press and hold the Power button until the Power menu is displayed.
  2. Touch and hold Power odd until the Safe Mode icon is displayed.
  3. Touch Safe Mode
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Supernova

Re: full page pop up ads on brand new phone S9+

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@userZ6F9VEpCXP: Just checking in to see if you were able to boot the device into Safe Mode. 

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Constellation

Re: full page pop up ads on brand new phone S9+

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Personally. ... I had to delete apps and still had the issue until I hunted down the residual files some of the apps left behind and delete them.  I don't have any pop up adds now.  Maybe I just got lucky but at least they're gone.  I also used some cleaners to help with the process of finding the residual files and empty folders. 

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