my phone started to randomly shut off when i locks the screen. the only time it stays on is when the display is on. ive already tried running it in safe mode and reseted it. this has happened before but it stoped after later that day. however that was a few moths ago. plz help
I got the same problem.
It also happened a few months ago twice and for some reason i don't know, it stopped. Now it seemed to be very constant.
I already checked all the updates, apps and software. I did a cleaning and also cache erase. The only thing i didn't do yet is a factory reset as I am not home for the moment.
Can you please help?
Mine started doing this too! Two days ago - every time the screen locks out it shuts down or restarts. Rebooting in safe mode shut it down too. I've optimized, cleared, uninstalled most apps - including the only ones I use - and it STILL does it. Hesitant to factory reset...anyone else find a solution?