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user3Ot5tlbdKz
Constellation

my Samsung galaxy s9+ shuts off when i lock my phone.

my phone started to randomly shut off when i locks the screen. the only time it stays on is when the display is on. ive already tried running it in safe mode and reseted it. this has happened before but it stoped after later that day. however that was a few moths ago. plz help

 

16 REPLIES 16
Red Giant

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

did u uninstall when it stopped few months ago? i would take it to ubreakifix for a diagnosis

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userT8BL8Pmihv
Constellation

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Hello,

I got the same  problem.

It also happened a  few months ago twice and for some reason i don't know, it stopped. Now it seemed to be very constant.

I already checked all the updates, apps and software. I did a cleaning and also cache erase. The only thing i didn't do yet is a factory reset as I am not home for the moment.

Can you please help?

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Samsung Moderator
Samsung Moderator

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Have you also tried to boot your device into safe mode to see if it will shut off?

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userT8BL8Pmihv
Constellation

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

yes i did and it shut down by himself even quicker...

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userz2WCVk5jxl
Constellation

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Mine started doing this too! Two days ago - every time the screen locks out it shuts down or restarts. Rebooting in safe mode shut it down too. I've optimized, cleared, uninstalled most apps - including the only ones I use - and it STILL does it. Hesitant to factory reset...anyone else find a solution?

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Samsung Moderator
Samsung Moderator

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Could you please send me your full model number and IMEI in a private message?

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userMo1LjXDx8w
Constellation

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

I am having the exact same issue.

 

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userQj7p4g45up
Constellation

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Mine is doing the exact same thing as well, followed same trouble shooting to no avail.

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Samsung Moderator
Samsung Moderator

Re: my Samsung galaxy s9+ shuts off when i lock my phone.

Could you please send me your full model number and IMEI in a private message? Does this happen when your device is in safe mode?

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