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userDUw5gmaDqR
Asteroid

my s9 rear camera is not focusing, all photos and videos blurry, noise in camera when it's activated

hi

  since 10 days more or less i can't use my s9 rear camera is not focusing, all photos and videos blurry, noise in camera when it's activated

  i reseted, i did all what i found but the rear camera is not working

  my cell has not any scratch, i take care  of it all the time, but now i'm very frustrated and dissapointed of samsung. i switched from iphone 8 to s9, and now i think a made a mistake

 

  who has a solution or idea how i can solve it?

 

thank you!

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: my s9 rear camera is not focusing, all photos and videos blurry, noise in camera when it's ac...

Can I please have your full model number, baseband version, and service provider?

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userDUw5gmaDqR
Asteroid

Re: my s9 rear camera is not focusing, all photos and videos blurry, noise in camera when it's ac...

hi

model number: sm-g960u1

service provider:claro 

 

thank you

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YoungSaint
Asteroid

You have to take it in to get fixed or get a refurbished...

You have to take it in to get fixed or get a refurbished one like I did.

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YoungSaint
Asteroid

I had the se problem

I had the se problem

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Samsung Care Ambassador

Did you try cleaning the lense? If that won't work, try r...

Did you try cleaning the lense? If that won't work, try reseting the camera app, and if those are not working, it could be another app causing the issue, try it in safe mode.

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userDUw5gmaDqR
Asteroid

Re: Did you try cleaning the lense? If that won't work, try r...

hi

yes , i tried different possible solutions: cleaning was the first one

then i cleaned the cache, reset, reboot, factory reset and still i can't use my camera (when i got the s9 i was so happy and i told to move to samsungs .... now, i prefer not saying any recommendation)

 

thank you

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Samsung Care Ambassador

Hmm, you might have to have the phone reflashed. The help...

Hmm, you might have to have the phone reflashed. The help center on the Samsung members app can help with locations and more info on it.

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userDUw5gmaDqR
Asteroid

Re: Hmm, you might have to have the phone reflashed. The help...

hi James

  I'll be in the US at end of June, so I will do that. 

  Meanwhile ... I can't take photos as I used to do ut.

 

Thank you

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Samsung Care Ambassador

I understand. I should be upset about it too, as my busin...

I understand. I should be upset about it too, as my business is in photography.

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