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useriLvqA2Isvw
Constellation

phone screen keeps turning on and off randomly

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I have a s9+ and the screen keeps turning on and off randomly and when it turns on it only turns on for like 2 seconds to the lock screen. It's been happening for the past month now and I'm not sure why. Not sure if anybody else is having this problem . If you have any solution please put in a comment. Thanks 

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Samsung Moderator
Samsung Moderator

Re: phone screen keeps turning on and off randomly

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@useriDs9NM88CR Can you send me a private message using link here? Please provide the following information

 

Full Model Code

IMEI Number

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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: phone screen keeps turning on and off randomly

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Have you recently updated your device?

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useriLvqA2Isvw
Constellation

Re: phone screen keeps turning on and off randomly

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no I haven't, thank you 

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Samsung Moderator
Samsung Moderator

Re: phone screen keeps turning on and off randomly

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You are welcome, please let me know if any other assistance is needed. 

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userXFkpGkP34h
Constellation

Re: phone screen keeps turning on and off randomly

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Are you kidding? How is this "solved"? Why are you saying "You are welcome" when you provided absolutely no help or answer to the question? Are you a bot?

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Kevin6105
Constellation

Re: phone screen keeps turning on and off randomly

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Reset setting.

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userIq9hHmrrDq
Constellation

Re: phone screen keeps turning on and off randomly

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This is of no help whatsoever - I am having that issue as well. For me it is an annoyance. It distracts me from what I am doing - checking to see if I have any new notifications.

 

How about an ANSWER!

 This is far from solved.

 

s9+ Version 8.0.0 

Experience version 9.0

Patch Level Nov 1, 2018

 

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useriDs9NM88CR
Constellation

Re: phone screen keeps turning on and off randomly

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My phone is also doing this, I could be in the middle of emailing or anything and it just turns off. I've updated, moved media and deleted all extra apps etc but no help.

Anyone with an answer would be greatly appreciated, thanks.

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Samsung Moderator
Samsung Moderator

Re: phone screen keeps turning on and off randomly

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@useriDs9NM88CR Does this still happen while it's in safe mode?

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useriDs9NM88CR
Constellation

Re: phone screen keeps turning on and off randomly

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Yes.

It can be on the desk not been used in hours and it will turn off. 

 

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