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Astronaut

phone shutting off

Hello

I've been having an issue with my phone since the last update. The phone automatically turns off while its locked during sleep, I've tried it many times and when I turn off the fingerprint biometrics unlock the problem goes away but as soon as I turn it back on it begins once again.

  SM-G965U

i have used the finger print scanner without issue up until the latest update.  Ive tried safe mode and yes it still does it.  Ive done the always on and have adjusted the sleep times.   Is there a fix for this!!!

  if no fix is availble is there a way to just use the finger print for apps and not for phone lock. 

1 REPLY 1
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Samsung Care Ambassador

Re: phone shutting off

In Settings -> Device care ->3 dot menu -> Advanced, do you have Auto restart enabled? By default this typically happens in the middle of the night. You can disable it or set it to a time of your choosing. 

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