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userF1EdoysaAD
Astronaut

problem starting phone after update

hello ;

i have a problem with my samsung phone which is galaxy s9+ (G965X) 

after update i did a reset and started the phone normally , but when the phone is starting i got a message telling me system ui isn't responding  and i lose control to control the phone and the phone goes dark screen and after every 2 minutes i get starting android and going back to same problem ! could any one help me ?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: problem starting phone after update

@userF1EdoysaAD Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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levelsevencrew
Asteroid

Re: problem starting phone after update

Try to hard reset your phone, if it doesnot fix the problem go to Samsung service center. 

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