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Constellation

update problems

I have given this phone to my son who lives 400 miles away and he did an update last night.  It is now asking for a "pin" number.  None of my pins are working.  Can anyone help please?

4 REPLIES 4
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Cosmic Ray

Re: update problems

Pin to start up the phone or to unlock the phone because there could be 2 encryptions.

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Constellation

Re: update problems

Thank you for your reply but I don;t understand what you mean.  How do I "pin to start up the phone?"

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Cosmic Ray

Re: update problems

When you have 2 pins on the phone then when you turn the phone on then turn it off it first asks for a pin to boot up the device then after boot up you get the lock screen and it asks for the pin that's used everyday for the device is one was used

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Constellation

Re: update problems

I completely reset the phone before I gave it to my son.  It was a factory reset.  None of my pins should mean anything to it anymore.  I gave him my pin that i used before and it didn't work.  He is scared to "lock" it and it no longer work at all.  This is very frustrating.  Thank you for offering help

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