JUMP TO SOLUTION Solved

Original topic:

Active 2 Battery Drain after latest update (Jan 2020)

(Topic created: 02-01-2020 05:57 PM)
ZethGalaxy
Asteroid
Options
Galaxy Watch

Hi,

 

My partner and I both own Active 2's, and since the last update the watch doesn't last 24 hours. Previously, we'd get 3 days out of them.

 

I've browsed previous posts on this forum (most of them quite old now) and tried any solutions listed there. I've tried:

 

Turning both the phone and the watch off and back on.

"Optomise battery usage" in the Battery section of "About Watch" on the wearable app.

Making sure heart rate monitoring only happens every 10 minutes.

Screen brightness is at 1

 

Most of the drain seems to happen overnight. During the day it drains roughly 30-40% (which is more than it used to) but unless I charge it when I get home, it will be flat when I wake up.

 

We only purchased the watches in December of 2019, so if it's not something we can fix returning it is still an option.

 

Attached is the firmware we're running, model number, as well as a screen shot of the battery drain section after last nights sleep (there are a few more '1%' apps that didn't fit in the screen shot). It drained from 100% to <40% over night.

 

SmartSelect_20200202-113425_Watch Active2 Plugin.jpgSmartSelect_20200202-115213_Watch Active2 Plugin.jpgSmartSelect_20200202-113346_Watch Active2 Plugin.jpg

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

In general, repairs are recommended if a reset is not successful. As this is a US based forum, we only have the option to set up repairs on US devices. Due to this, we recommend reaching out to your area of support: https://www.samsung.com/us/common/visitlocationsite.html 

For US based customers, you can reach out to us by any of the following options:

Call us: 1-800-SAMSUNG
Message a Moderator: https://bit.ly/3pE8Pkc 
Message us on Facebook: https://www.facebook.com/messages/t/118830116212 
Message us on Twitter: https://twitter.com/SamsungSupport 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

9 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. Can I please have the device your watch is paired with, the Android/Apple software version on the paired device, and your service provider?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

ZethGalaxy
Asteroid
Options
Galaxy Watch

Hi,

Thanks for getting back to us.

My phone is an Android Galaxy S9+, Android version 9. My service provider is Optus.

My partners phone is an Android Galaxy S9, Andriod Version 9. Their service provider is Vaya.

 

Thanks,

 

ZethGalaxy
Asteroid
Options
Galaxy Watch

Perhaps another piece of useful information. After discharging 65% overnight, Galaxy Store is using 25% of the battery life. I had the screen off and Sleep Mode on the whole time (obviously not using the store or any apps from it).

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

In general, repairs are recommended if a reset is not successful. As this is a US based forum, we only have the option to set up repairs on US devices. Due to this, we recommend reaching out to your area of support: https://www.samsung.com/us/common/visitlocationsite.html 

For US based customers, you can reach out to us by any of the following options:

Call us: 1-800-SAMSUNG
Message a Moderator: https://bit.ly/3pE8Pkc 
Message us on Facebook: https://www.facebook.com/messages/t/118830116212 
Message us on Twitter: https://twitter.com/SamsungSupport 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

ZethGalaxy
Asteroid
Options
Galaxy Watch

Woops! Thanks for pointing me in the right direction.

userKfAZHgHsgy
Asteroid
Options
Galaxy Watch

I am in the us and I am also having this issue.

SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hey, thanks for reaching out! Can I have the device your watch is paired with, the Android/Apple software version on the paired device, and your service provider?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
ThisladyKendra
Constellation
Options
Galaxy Watch

I have a Galaxy Note 10 through AT and T and mine does this as well!  Can you help?! 

Those who matter don't mind, and those who mind don't matter!
Samsung_Jeisj0W
Asteroid
Options
Galaxy Watch

I am still having issues with my active2 watch, support person don't know anything . I need it fixed ASAP

0 Likes
Reply