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Astronaut

Active 2 LTE 44mm - Unusable when not linked to phone

My Active 2 LTE is continuously saying "Cooling".

The battery keeps draining and after having it on charge for 5 Minutes the Battery went from 22% to 9%.

I have since tried resetting the watch, but it still does the same thing. I have tried to make a call from the watch but the call just gets dropped and the watch goes into cooling mode. 

 

I have disabled the following:

1. Wifi

2. Bluetooth

3. NFC

4. Dropped thescreen brightness and closed all apps

But it still occurs. when using LTE.....

 

I had the same problem with the original galaxy watch LTE. I assumed you guys had fixed the issue like you said you would. Would seem not. 

 

Not happy will be looking for a full refund. 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Active 2 LTE 44mm - Unusable when not linked to phone

If after resetting the watch you still experience this symptom I recommend a service repair. I'd be more than happy to assist you further, please provide me with the model and serial number for your device via private message. 

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