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Asteroid

Active 2 LTE deleting text messages

Hello all, I've seen this posted a few times, but with no real answers or solutions. I have the LTE version of the Active 2 watch. However, since Samsung Health does not update without connecting to my phone via Bluetooth, I occasionally have to connect the two through Bluetooth. Whenever I do this, the watch deletes my text messages. 

 

I have seen others posting to just 'clear the notifications'; however, this is not an option as I need the space on my watch for other things and need to delete them. 

 

I'm beyond the return period that T-Mobile allows, so I am just stuck with this $430 piece of junk that I don't even want to use because of this issue. I have literally spent hours trying to find a solution and have spoken with multiple specialists from both Samsung and T-Mobile and neither party will take responsibility.

 

Someone PLEASE HELP!!!  

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Active 2 LTE deleting text messages

What type of device are you using with your watch? Are you using the T-Mobile Digits program for your watch?


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Asteroid

Re: Active 2 LTE deleting text messages

Samsung Galaxy S10. Yes, T-Mobile Digits, unfortunately.

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Samsung Moderator
Samsung Moderator

Re: Active 2 LTE deleting text messages

Just to clarify, does the watch when paired delete the messages off the watch or the phone?


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Asteroid

Re: Active 2 LTE deleting text messages

I personally delete the messages off of the watch when not paired; when paired, it suddenly deletes, sporadically, some of the messages from my phone. 

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Samsung Moderator
Samsung Moderator

Re: Active 2 LTE deleting text messages

If you are deleting messages from the watch, then when paired with the phone it should delete the same messages from the phone as Digits is using your phone number on both devices.


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Asteroid

Re: Active 2 LTE deleting text messages

Ok... but it does not. It only deletes some, and the choices seem to be sporadic. Regardless, I would like it to STOP deleting all messages when paired. I do not want my text messages deleted.

 

How am I supposed to have space on my watch for say Spotify or other app memory? 

 

This watch has been a nightmare. 

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Samsung Moderator
Samsung Moderator

Re: Active 2 LTE deleting text messages

I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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