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Active 2 Watch Keeps Turning Off and disconnecting from phone

(Topic created: 10-12-2020 11:00 AM)
Samsung_HHn9rmT
Constellation
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Galaxy Watch

My watch keeps turning itself off, while on the charger, as well as when I'm wearing it. It also keeps disconnecting from my phone or won't connect to my phone, even though they are next to each other (like inches away). 

 

I ensure that it is turned on when I put it on the charger so I don't know what would cause it to turn off, yet be at 100% when I take it off the charger. Additionally, it turns itself off randomly. Sometimes within an hour of taking it off, sometimes within 6 hours and sometimes to lasts 12 hours. 

 

As far as the disconnecting, I really don't know what's causing that. I did try putting it in power saving mode once and then taking it off power saving right after, and then it worked. 

 

I am at a loss of what to do. 

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2 Replies
useryslLf3D0IN
Astronaut
Options
Galaxy Watch

The same thing has been happening to mine, ever since doing the latest update, not only has it been randomly turning off, with no ryhme or reason to it, disconnecting from the phone, also randomly, but also EXTREMELY rapid battery loss, like a watch that 2 weeks ago would go 2, sometimes 3 days in between charges (and still be at 20% when i put it on the charger) tonight went from 100% to 3% in under 4 hours, and whatever it's doing, its also killing the battery on my phone as well. Something in Tizen 5.5.0.1 is REALLY REALLY broken

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Service would be recommended for the watches. For service options, please send a private message with the full model code of the watch and the serial number or IMEI number. http://bit.ly/2XERsky



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