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Cosmic Ray

Re: Active 2 Watch Overheating

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There is no solution. I have a $600 watch, motherboard, battery and back compartment have been replaced. When I got the watch back it did it again the first day I tried to use it. Resetting doesn't work, watch hasnt seen water, only used samsung charger. Its a crappy expensive design. I can't even sell the <edit> thing because unlike Samsung, I would feel bad for lying and selling a broken product to another person. Lost case without hope. No answer from samsung. I feel bad for the people that made samsung rich from their lies and crappy products. Had a samsung tv, lines appeared within a year. Galaxy active 10 phone fingerprint scanner wasn't useful, samsung tablet, always crashes... hopefully I learnt my lesson and will stop supporting the rich get richer with lies and lack of intelligence 

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Cosmic Ray

Galaxy active 2 overheats then shuts down

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There is no solution. I have a $600 watch, motherboard, battery and back compartment have been replaced. When I got the watch back it did it again the first day I tried to use it. Resetting doesn't work, watch hasnt seen water, only used samsung charger. Its a crappy expensive design. I can't even sell the <edit> thing because unlike Samsung, I would feel bad for lying and selling a broken product to another person. Lost case without hope. No answer from samsung. I feel bad for the people that made samsung rich from their lies and crappy products. Had a samsung tv, lines appeared within a year. Galaxy active 10 phone fingerprint scanner wasn't useful, samsung tablet, always crashes... hopefully I learnt my lesson and will stop supporting the rich get richer with lies and lack of intelligence. Samsung wont give you your money back, they keep it. Its extremely frustrating, besides the fact that they lied about ecg!

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Constellation

Not working

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So I have always been a samsung person since I can remember. I've always supported there products, but here lately all of my samsung products have not been working. Starting with my active watch 2. I've had it less then a year and its over heating for no reason and dying with in less then 9 hours of use. I've had my watch sent and they said they had fixed the problem, but 2 days later it started with the over heating and not being able to get my calls. I called customers service and they told me to keep an eye on my watch and I have for 4 days and it just started to over heat again for no reason, but this time the battery is dying even quicker then 9 hrs of normal use and not getting my calls so I am paying for a service on my watch that I can't even use. Well on top off all this I just purchased a set of washer and dryer samsung product as well and guess what it isn't work well either.  Call them they sent someone else and they couldn't fix the proble problem when they can so I am having to wait to see when I get that fixed 

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Samsung Moderator
Samsung Moderator

Re: Not working

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Thank you for reaching out. I would be happy to assist you with your Galaxy active watch 2. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Not working

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$600 watch. I had the exact same issue, watch went in for repair, they replaced the motherboard, back cover, battery. After they sent it back, the first day I wore it again it overheated and shut down. I sent it in again, they said it is going to be returned as nothing is wrong and case is closed. I took pictures with date and timestamps proving theres something wrong. Their intelligence amazes me. I also paid $600 for a new paperweight that can't be used. They won't help me, they are calling their paying customers liars.

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Cosmic Ray

Re: Active 2 Watch Overheating

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My watch did the same thing, I sent it in and they replaced the battery, main board, and back cover. When I got the watch back it continued to do the same thing again. I took pictures with date and timestamps. The watch was sent away again. Samsung just notified me that there is no issue and the watch works so the case is closed. I dont know what to do as I know they are lying, I have pictures of the watch overheating at 9:30 am when its cool outside. This is a very common  problem, yet they have ahoved me off saying there's nothing wrong.

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Constellation

Re: Active 2 Watch Overheating

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I've had mine for just a few days now and tried to make my first call and got the overheating warning within about 10 seconds... then the watch hung up the call.

 

This is really sad.

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Constellation

Re: Active 2 Watch Overheating

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I too have this problem.

When using lte I get this message and the watch is not usable. I paid more to get late and its not working....any solution?

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Constellation

Re: Active 2 Watch Overheating

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Same here..

My active 2 arrived on Wed 27th May. 

My first outing involved a 4 mile walk, tracking the hike and using Buds for music. 

1st hour I was very happy. 

1:15 the cooling message kicked in.  No music or tracking. The battery was down to only 25% so potentially useless for any out door activity.

I haven't starred any trouble shooting... Unlike my phone, there doesn't appear to be a battery monitor to help ID what's drained it.

Any suggests welcome where I should start, as I will be disappointed to return it. 

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Constellation

Re: Active 2 Watch Overheating

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Update... Convinced my first watch was faulty, I asked for a replacement.

It arrived with 70% battery so dived into the set up.

Within the first 10mins the over heating message popped up while I was entering my WiFi password.   The battery then drained rapidly.

The usual problem continued the next morning and I gave up and have returned the watch today. 

The watch is not fit for purpose and can't make my mind up if I am extremely unlucky or it is really as bad as I have experienced. 

Great idea, poor execution. 

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