Active 2 Watch Overheating

[AdamP]

Wifes watch has the overheating warning come up on the screen about 4-5 times a day, not sure what to do, it's only two weeks old.

[userOL7Y8vP832]

AdamP,

I returned mine to the place of purchase. My son has a Galaxy watch 46mm that he has had almost a year and he has the same issue with it overheating. You should consider returing the product if possible. Samsung has not made any attempt to rectify this issue...and resetting the watch, turning off many features and looking at many websites and this forum does not seem to resolve the issue. 

[SamsungRei]

@userOL7Y8vP832 We have followed up with you in private messages. Let's continue the conversation there. 🙂

[Samsung_02KeHtM]

I've had the watch for 2 weeks and it has been displaying that it's too hot, then shuts down. Please help 

[userlW5Zufa8oA]

I have same issue. Active Watch 2 is about one month old. Suddenly watch says that it is cooling. Multiple messages about cooling. Then battery drains.  Ugh.

[userPN8RikzETB]

Mine started doing this too. Took it to a Samsung store, they told me they can't hep me. Pretty unhappy. 

[user2pM2DZlIdA]

This is happening to me too.. super annoyed considering the price 

[SamsungAdam]

@user2pM2DZlIdA and @userPN8RikzETB I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[Ezra_Hagar16]

I bought 1st Gen in May and I haven't had any problem

[userl4MJ0kPn8h]

My watch is 2 days old. worked fine 1st day. Today it will stay on maybe 10 mins gets hot and shows the cooling down message and then shuts off. Really disappointed and dissatisfied. Samsung needs a fix and quick.