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Constellation

Active 2 Watch Overheating

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Wifes watch has the overheating warning come up on the screen about 4-5 times a day, not sure what to do, it's only two weeks old.

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Community Manager
Community Manager

Re: Active 2 Watch Overheating

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Have you attempted any troubleshooting steps for this such as resetting the watch through either the Galaxy Wearables application or through the settings menu on the watch itself? Have you noticed any patterns with when the message appears?

 

If you have attempted the troubleshooting steps and they have not solved your problem I would be happy to assist you further. Please send your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Active 2 Watch Overheating

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AdamP,

I returned mine to the place of purchase. My son has a Galaxy watch 46mm that he has had almost a year and he has the same issue with it overheating. You should consider returing the product if possible. Samsung has not made any attempt to rectify this issue...and resetting the watch, turning off many features and looking at many websites and this forum does not seem to resolve the issue. 

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Samsung Moderator
Samsung Moderator

Re: Active 2 Watch Overheating

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@userOL7Y8vP832 We have followed up with you in private messages. Let's continue the conversation there. :-)



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Constellation

Re: Active 2 Watch Overheating

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I've had the watch for 2 weeks and it has been displaying that it's too hot, then shuts down. Please help 

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Constellation

Re: Active 2 Watch Overheating

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I have same issue. Active Watch 2 is about one month old. Suddenly watch says that it is cooling. Multiple messages about cooling. Then battery drains.  Ugh.

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Constellation

Re: Active 2 Watch Overheating

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Mine started doing this too. Took it to a Samsung store, they told me they can't hep me. Pretty unhappy. 

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Constellation

Re: Active 2 Watch Overheating

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This is happening to me too.. super annoyed considering the price 

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Samsung Moderator
Samsung Moderator

Re: Active 2 Watch Overheating

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@user2pM2DZlIdA and @userPN8RikzETB I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Active 2 Watch Overheating

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I bought 1st Gen in May and I haven't had any problem

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Constellation

Re: Active 2 Watch Overheating

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My watch is 2 days old. worked fine 1st day. Today it will stay on maybe 10 mins gets hot and shows the cooling down message and then shuts off. Really disappointed and dissatisfied. Samsung needs a fix and quick.

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