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Constellation

Active 2 Watch allergy

Hi

 

I've been using an Active 2 watch for several months, but I have to take it off because of some type of allergy.  It is under the watch itself.  

Not sure if Samsung is responsible for all allergies everywhere in the world, of course not, but I'm not sure what Samsung can do, thought you should know and it let's me vent a bit.  I've not had an allergy on my skin before.

Thanks

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Active 2 Watch allergy

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with your full model number, serial number/IMEI, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


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Constellation

Re: Active 2 Watch allergy

I got an active 2 recently as well and having rash under the wrist band, like some kind of allergy. What was the solution? I don't have this problem with other watches. I only wear it during the day and now even take it off as much as I can but it lost the purpose of the watch.  Thanks

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Active 2 Watch allergy

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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