Active 2 Watch not responding to any of my touch, keeps opening all the apps & draining the battery

[Samsung_w335Rau]

My Galaxy Active 2 watch is not working at all. Its not responding to any of my touch, keeps opening all the apps and draining the battery. What can I do? I have only had the watch for little over a year.

[Ariscott56]

Have my Galaxy Watch Active 1st gen for a year and haven't had a single problem appear. Have you tried getting them checked?

[user7PsExAP9pw]

I am facing the same problem since yesterday on Active 2.

[SamsungRei · Accepted solution]

I understand how frustrating this is. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. For service in the U.S., you can contact customer support by calling 1-800-726-7864 or by using this link: https://www.samsung.com/us/support/service/

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html