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Original topic:

Active 2 Watch will not turn on, reset, or appear to charge...is it dead?

(Topic created: 04-05-2021 07:13 PM)
usere4RyPUasFr
Constellation
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Galaxy Watch

2 days ago, my watch was working fine and had about 50% battery.  Randomly, the screen would no longer turn on.  Trying to restart the watch by long pressing the bottom button did nothing...just remained on a black screen.  It disconnected from my phone, so I have no way to run any diagnostics.

Here is what I have tried:

- Charged overnight on original charger -- nothing happend

- Charged all day on a Samsung Wireless charging pad -- nothing happend

- Tried forcing reboot multiple times both on and off the charger -- nothing happend

I am left with a completely unresponsive Active 2 Watch that will not power on, will not connect to my phone, and only has a black screen.  Please help!!

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4 Replies
Omar_Ibr
Astronaut
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Galaxy Watch
Probably you should ask customer support for repairs
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usere4RyPUasFr
Constellation
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Galaxy Watch

Thanks @Omar_Ibr , I'm using this forum as a last ditch effort to see if there is anything else to try prior to reaching out for repairs.

 

 

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usereGAj6B6Ed7
Astronaut
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Galaxy Watch

Good Luck! I'm waiting on the same thing with a similar problem. Mine went into an update, bot stuck in the Reboot Mode, then I managed to get it out of reboot mode and it was stuck in the Samsung Pay app and now it won't charge or even turn on.  Watch is DOA - and it all started with a Samsung UPDATE!!  I feel ripped off, because it was working perfectly before the update.

 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your frustration as you have performed all of the troubleshooting steps available. I would be happy to assist you further. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

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