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Constellation

Active 2 glitching

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Hello all. My Christmas gift of an Active 2 watch has been great for about one month. It has started to haptic tap and flash from screen to screen randomly. Unless I disconnect it from my phone "A20" it will keep openeing the Galaxy app over and over again. If I close the app the watch will just re open it. It seems like the screen is detecting touches that are not happening. I thought maybe it was my sleeves but even with the watch on my wrist it will madly jump to random screens.  - Please assist.

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Constellation

Re: Active 2 glitching

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Try calling (1-800- Samsung) and let them know about your issue.

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8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Active 2 glitching

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have you updated the device recently?







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Constellation

Re: Active 2 glitching

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Yes, today but the problems continued

 

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Galaxy

Re: Active 2 glitching

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Try factory resetting

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Constellation

Re: Active 2 glitching

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Try calling (1-800- Samsung) and let them know about your issue.

View solution in original post

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Asteroid

Re: Active 2 glitching

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I have the same problem after 2 weeks the screen started glitching and opening apps and changing watch faces. I can feel the haptic as it just randomly does it.

 

Been waking me up.. 

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Samsung Moderator
Samsung Moderator

Re: Active 2 glitching

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@usert5raoo0Qrp Thank you for reaching out. If you have already reset the watch and are still experiencing the symptoms, please send a private message with the model code and the serial number, and whether the watch is Bluetooth or LTE. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: Active 2 glitching

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Got mine repaired, LCD replaced, the notes were "Minor residue and wear bands".

 

I don't even remember wearing it in the shower in the two weeks I had it... so not sure what happened there.

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Astronaut

Re: Active 2 glitching

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Ok

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