Original topic:

Active 2 no display

(Topic created: 06-25-2020 05:49 AM)
userYSnCYMm22o
Constellation
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Galaxy Watch

I have had no issues with my Active 2 for over a year. I put it on the charger last night and this morning the display would not turn on. I could see from the app that it was still connected by bluetooth to my phone and that it had fully charged. Nothing showed on the display.

 

I tried resetting it from the app. There is still no display, and now it is disconnected from my phone and will not reconnect.

1 Solution


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003135/

 

If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003135/

 

If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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