I have had no issues with my Active 2 for over a year. I put it on the charger last night and this morning the display would not turn on. I could see from the app that it was still connected by bluetooth to my phone and that it had fully charged. Nothing showed on the display.
I tried resetting it from the app. There is still no display, and now it is disconnected from my phone and will not reconnect.
There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003135/
If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
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