JUMP TO SOLUTION Solved

Original topic:

Active 2 watch keeps shutting down when powered on

(Topic created: 08-24-2021 08:32 AM)
user9vKSkDyLy3
Constellation
Options
Galaxy Watch

I have an active2 that I purchased from Verizon. It automatically shuts down every time I turn it on. It says it turned off due to overheating. I have tried rebooting multiple times with no success. What can I do to fix it? I need this to work. It is my phone that I use a lot. I am also still paying payments on it. Please Help!!

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ If the watch continues to power off and show the overheating message, it is recommended the watch be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky When sending a message, please provide the model code and IMEI number of the watch.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ If the watch continues to power off and show the overheating message, it is recommended the watch be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky When sending a message, please provide the model code and IMEI number of the watch.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply