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Constellation

Active 2 watch leaving a rash on wrist

Hi there,

 

After just a few weeks of use my Active 2 watch has began leaving a rash on my wrist. 

 

I have tried cleaning it, putting on another wrist - same result. 

 

Never had an issue with rubber straps before having recently had a fitbit with no issues what so ever. 

 

Quite disappointing to have spent so much money to only find out now that there is an obvious issue. Seen a lot of posts on here about it having just looked. 

 

Any suggestions? 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Active 2 watch leaving a rash on wrist

I am very sorry to hear this! Please send a private message wit the full model code and serial number of the watch so I may look into this further. http://bit.ly/2XERsky



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Samsung Moderator
Samsung Moderator

Re: Active 2 watch leaving a rash on wrist

@userLPdyr6R6yj Oh no! Please send a private message wit the full model code and serial number of the watch so I may look into this further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Active 2 watch leaving a rash on wrist

the same has happened to me too. Recently I noticed I have a rash on my left arm where I wear my watch

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