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Asteroid

Active 2 watch screen not working

This morning the screen stopped responding to touch. Apps are opening on their own. Notifications are still going to the watch but I cant touch to access it. The buttons on the side are still working though.  I have to turn watch off because it keeps opening and closing apps on its own I did a factory reset and it did not correct the problem.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Active 2 watch screen not working

Hello,

 

I understand you already performed a factory reset on the watch.

 

Try giving this troubleshooting link here a shot: http://www.samsung.com/us/support/troubleshooting/TSG01003105

 

If you are still experiencing the same symptoms after trying this link, I recommend a technician evaluate the device. Please send a private message providing the full model code and the serial number so I can look at service repair options for you. http://bit.ly/2GGYul4

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Asteroid

Re: Active 2 watch screen not working

Please advise, the top 1/3 of the active watch 2 is not receiving touch input rendering the watch un usable i have tried rebooting and reseting the software, a total wipe.

Model Number is SM-R830

 

I ordered directly from Samsung. Order info below:

 

ORDER NUMBER

D185FAU02I

ORDER DATE

September 06, 2019

ORDER TOTAL

$303.09

 

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Asteroid

Re: Active 2 watch screen not working

I am trying to post this reply to the link you sent but it is saying I have reached the limit of private messages. please help

 

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