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Active Watch Not Tracking

(Topic created: 02-10-2021 04:19 PM)
kayakchick
Constellation
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Galaxy Watch
My.active stops tracking activity after a couple.of.minutes. I have removed all the apps all the notifications I've also reset the watch and it still doesn't work. 3 days ago I spent two hours in chat and the person was supposed to email me never did. Today I spent another hour on the phone they told me to email them proof of purchase and my warranty which I have and no word. I'd say screw it and upgrade to the three but appears that that's not even really an upgrade anybody have any advice I should have stuck with Fitbit.
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello,

 

Can you provide a ticket number in a private message so I can further look into this for you? 

 

http://bit.ly/2GGYul4

 

 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello,

 

Can you provide a ticket number in a private message so I can further look into this for you? 

 

http://bit.ly/2GGYul4

 

 

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