JUMP TO SOLUTION Solved

Original topic:

Active watch 2 number sync and data issues

(Topic created: 08-10-2020 10:31 AM)
2843 Views
zdcd
Asteroid
Options
Galaxy Watch

Ever since the update on July 26th I am having issues with getting numbersync to connect and play music through spotify through the LTE. It worked great up until yesterday and now it's pretty much a bluetooth watch that can call and text from it's own number. Is this happening to anyone else? Because this watch has constantly seemed to be having issues with it features it seems.

user8K8gxaEeZj
Constellation
Options
Galaxy Watch

I'm having the same issue.  Did you ever get this figured out/fixed?

0 Likes
Reply
MariaR
Cosmic Ray
Options
Galaxy Watch

So here's a summary... last week on 07/30/2020 my Active 2 LTE received an update and after the update I no longer had the LTE function of the watch. I had an error message "Mobile network unavailable" and only phone calls functioned on the watch. Called AT&T support on the phone and went to the AT&T store later that day. After resetting the watch several times, resetting mobile networks and 2 new esims at the AT&T store... nothing resolved the problem. The watch had no internet connection basically. So AT&T rep put notes in the system and then provided info for me to call Samsung to initiate a warranty claim since my watch was purchased less than a year ago. 

 

Update 08/05/2020: Samsung repair received my watch and I just now got an email confirmation that my watch is "fixed" and it's been sent back to me. Apparently the Samsung repair ticket indicates the solution as "REPLACED PBA". (I have no idea what PBA means.)

 

I could have sworn it was due to the recent software update since a lot of other people are having the same issue.


-----------------------------------------------------------------------------------
Current Devices on AT&T: Note 20 Ultra (SM-N986U); Active2 LTE (SM-R835U); Buds Live (SM-R180)
Enock1
Constellation
Options
Galaxy Watch

You are right that's last update is the reason of this issue. But please keep us updated when you get your watch back

0 Likes
Reply
MariaR
Cosmic Ray
Options
Galaxy Watch

Got mine back and still doesn't work.

 

I don't know what I should do at this point. Should I call Samsung back again, in which case they'll probably have me send the watch back again. I truly think it has to do with their recent software update.


-----------------------------------------------------------------------------------
Current Devices on AT&T: Note 20 Ultra (SM-N986U); Active2 LTE (SM-R835U); Buds Live (SM-R180)
0 Likes
Reply
userR5kogVcPUK
Asteroid
Options