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Original topic:

Active watch 2 screens change by itself

(Topic created: 05-27-2021 01:18 PM)
userqrC5ZB0iau
Astronaut
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Galaxy Watch

My active watch started to change screens by itself.  I push the button for the home screen and it stays for about 10 seconds then changes without me touching the watch to another screen, mostly weather.  I can feel it vibrate as the screen changes.  All these changes use up the battery quite quickly.   What should be done?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here are some steps to try to get the screen working correctly again. https://www.samsung.com/us/support/troubleshooting/TSG01003105/ If the screen continues to change by itself, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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tracysangels13
Asteroid
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Galaxy Watch
My 2 girls just got the watches also from their dad. Could it maybe be an app that you use alot. I'm not sure. But my phone does that sometimes and it's usually to apps I use the most. Hope you figure it out
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Here are some steps to try to get the screen working correctly again. https://www.samsung.com/us/support/troubleshooting/TSG01003105/ If the screen continues to change by itself, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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