Original topic:

Active watch screen problems

(Topic created on: 3/29/21 1:50 PM)
userR3qXqBGUo6
Astronaut
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Galaxy Watch

My active watch got a black screen, I did the factory reboot, screen got back to work, but now the touch is not working. Any solutions???

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Sorry to hear of this, Any change if you attempt a full factory reset of the watch? https://www.samsung.com/us/support/answer/ANS00084702/


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