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userlf46Rg3pNV
Constellation

Active watch stops working

Twice today, my Active watch has stopped working altogether, no display at all and the function buttons doing nothing. By holding the bottom function button in for about 10 seconds, the watch reboots and works again. This has happened twice in the past. Any ideas? The battery has been well charged on all the occasions.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Active watch stops working

It honestly sounds like repairs may be needed, can I ask if you've tested a reset of the watch yet?


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userlf46Rg3pNV
Constellation

Re: Active watch stops working

Yes, I have done a full reset twice now.

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Samsung Moderator
Samsung Moderator

Re: Active watch stops working

@userlf46Rg3pNV Can you send me a private message using this like here? Provide the following information.

  • Model number
  • Serial number
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