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useryPWwo72p0K
Asteroid

Active watch washed out display and fast battery drain

My Active watch just started having a washed out display for all apps accompanied by a much faster battery drain rate.  The condition is epitomized at startup with a weird shading of the samsung logo. all apps are washed out.

 

Is this a defect? Or is there something I can do to reset?  I have already reset to no avail15708904027066019071718498203652.jpg

 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Active watch washed out display and fast battery drain

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useryPWwo72p0K
Asteroid

Re: Active watch washed out display and fast battery drain

I have previously done these steps to no avail.

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useryPWwo72p0K
Asteroid

Re: Active watch washed out display and fast battery drain

as the resets did not work and the watch has the latest firmware, where can I send to have it diagnosed and fixed under warranty?

 

please advise.

 

thank you.

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Hazii
Asteroid

Re: Active watch washed out display and fast battery drain

Probably a screen defect or the cable for the screen has become loose, I would advise to have it sent in to be looked at and fixed.

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