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‎08-25-2020 06:38 AM in
Galaxy WatchMy Active2 keeps disconnecting from my phone. I can get the 2 to connect briefly by turning off and then turning on the Bluetooth on either device but almost immediately the 2 disconnet again. My watch will not show the icon that the watch is disconnected and is in stand alone mode. However, when I go to my Galaxy Wearable App on my phone it says they are not connected. I cannot connect to my watch through the app by pressing the connect to device button. The phone tries continuosly to connect and never connects and never times out. I get a constant rotating circle as the phone tries to connect.
My watch battery is also draining in a matter of hours. I'll start at 100% and within 5 hours the battery will be completly depleted.
Also, when the two devices try to connect my watch gets a horrible lag/freezes. I cannot navigate anyhting on the watch becuase of this lag/frozen screen.
I just bought this watch new a month ago. It worked fine up to a few days ago.
Solved! Go to Solution.
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‎08-25-2020 08:40 AM in
Galaxy Watch- Mark as New
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‎08-25-2020 04:14 PM in
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‎08-29-2020 02:45 PM in
Galaxy Watch- Mark as New
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‎08-31-2020 03:25 PM in
Galaxy Watchyes I'm pretty livid about it. Exact same issue started about last week. Works fine couple times stays connected and then boom, won't connect... and battery is completely depleted. Whats the deal samsung???????? Fix this.
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‎09-01-2020 06:24 AM in
Galaxy WatchAnnoyingly I did a factory reset on my watch and it solved the problem.
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‎09-01-2020 08:41 AM in
Galaxy Watch- Mark as New
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‎09-05-2020 02:39 PM in
Galaxy WatchIs there an actual solution to this from Samsung? Factory resets are not a permanent solution
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‎02-15-2021 05:19 PM in
Galaxy WatchEver since I purchased a Pixel 4A 5G, I've had the same issue. Did not appear to be happening when I had a Samsung S9. It's EXTREMELY frustrating. Watch Active 2 and phone continually connect/disconnect, with this draining the watch battery quickly. Someone mentioned doing a factory reset on the watch. I did that twice with no changes. There have been a few updates to the WatchActive Plugin app, but with no changes. This is poor customer service. Would hope Samsung would do everything possible to fix this to maintain a customer base. I like the watch, but, at this point, would not recommend it do to this connectivity issue.
