My Active2 keeps disconnecting from my phone. I can get the 2 to connect briefly by turning off and then turning on the Bluetooth on either device but almost immediately the 2 disconnet again. My watch will not show the icon that the watch is disconnected and is in stand alone mode. However, when I go to my Galaxy Wearable App on my phone it says they are not connected. I cannot connect to my watch through the app by pressing the connect to device button. The phone tries continuosly to connect and never connects and never times out. I get a constant rotating circle as the phone tries to connect.
My watch battery is also draining in a matter of hours. I'll start at 100% and within 5 hours the battery will be completly depleted.
Also, when the two devices try to connect my watch gets a horrible lag/freezes. I cannot navigate anyhting on the watch becuase of this lag/frozen screen.
I just bought this watch new a month ago. It worked fine up to a few days ago.
I'm not sure what the problem is with everything else, but I do know the battery drain is due to the watch constantly trying to connect. I had this same problem with the original Samsung Galaxy Watch. I had to do a factory reset on the Watch and that solved my issue. Best of luck to you.
yes I'm pretty livid about it. Exact same issue started about last week. Works fine couple times stays connected and then boom, won't connect... and battery is completely depleted. Whats the deal samsung???????? Fix this.
Im having the same issue. Either my phone or watch will say it's connected but the other will say disconnected. My battery is draining very fast, a matter of hours. This problem just started a week or so ago.
Ever since I purchased a Pixel 4A 5G, I've had the same issue. Did not appear to be happening when I had a Samsung S9. It's EXTREMELY frustrating. Watch Active 2 and phone continually connect/disconnect, with this draining the watch battery quickly. Someone mentioned doing a factory reset on the watch. I did that twice with no changes. There have been a few updates to the WatchActive Plugin app, but with no changes. This is poor customer service. Would hope Samsung would do everything possible to fix this to maintain a customer base. I like the watch, but, at this point, would not recommend it do to this connectivity issue.
