The Active2 update got pushed this morning and I installed it. Since then, my watch is registering phantom touches constantly. If I turn it to check the time, it starts opening apps with links from the home screen. I cannot swipe as it is already detecting a touch input. Samsung support was no help and told me the update couldn't be rolled back and since it was out of warranty, I was basically out of luck. Any ideas on settings that may be causing this? The touch sensitivity is still off.
Thank you for reaching out! I would be happy to look into this for you. Please send a private message with the full model code and the serial number or IMEI number. http://bit.ly/2XERsky Also, please confirm whether support had you try to reset the watch.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.