Can anyone please advise me as to how to resolve this with Samsung?
I bought one of these Actve2 watched in October 2019 as a birthday gift for my wife as she liked the interface on my 46mm Galaxy Watch.
Over the Christmas period when she removed the watch one day the sensor cover was stuck to her wrist.
She immediately stopped wearing it and we have been trying to get it resolved.
After a chat session with Samsung they arranged to collect it on Monday and it is currently with the Samsung repair centre in Croydon.
In an email to us they have said:
"Thank you for sending your device to our service centre, the inspection is now complete.
Unfortunately, due to Device Lock, we are unable to offer you a warranty repair on this occasion.
Rear cover has detached from back of device. Needs a whole new rear cover.
Cost of repair
Total cost of repairs for Samsung R830 Rear Cover - £49 Inc. Vat. "
I have tried to establish what the significance of "device lock" is in determining whether a warranty repair can be offered but Samsung support staff are unable to provide an answer.
I would appreciate any advice from within this community.