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Actve 2 LTE Overheating

(Topic created on: 11/21/20 10:40 AM)
GoMets
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Galaxy Watch

My Galaxy Active 2 LTE overheats numerous times a day. It seems to be OK when connected to my Galaxy S8 phone via bluetooth but when it is on it's own it constantly goes into cool down mode and shuts down. Very frustrating for such an expensive purchase. I tried troubleshooting options found in this community, including resets, and nothing works. Please connect me with someone that can help. Thanks. 

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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GoMets
Asteroid
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Galaxy Watch
Very impressed with the response here. Within 5 minutes of my original post the moderator, SamsungZell, began to private message me and looked further into my issue. A few private messages later it was determined a repair evaluation was necessary and I quickly had a repair ticket number and shipping label. Now it's off to the repair center which I've read some horror stories about but we'll see how it goes. To be continued...
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GoMets
Asteroid
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Galaxy Watch
Repair center replaced the battery and main PBA (also sent a new charger!). after using the watch for about 8 weeks now with no issues I think I can safely say it has been repaired. Overall it was an easy process and I want to thank the moderators for their help.
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