Original topic:

Adding Active 2 as other device to call

(Topic created: 04-25-2022 07:37 AM)
applehoney
Constellation
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Galaxy Watch
I have an Active 2 watch and a Note 20 ultra phone. Even if I turned 'the call & text on other devices' on my phone settings, I don't see any device under other devices.

When I open my samsung account on the desktop, my product shows active 2 as registered. But member app's registered devices show acrive 2 as a phone instead of a watch even though it's signed in wear app.

Is there any way to fix it??? It would be nice to make and recieve phone calls with my active 2 watch.
3 Replies
Rjmjr69
Halo
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Galaxy Watch
Have you made sure both devices have the most current updates?
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applehoney
Constellation
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Galaxy Watch
Yes.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. Just to clarify,  are you trying to receive calls and text when your active 2 is connected via the wearables app to your phone or when your phone is outside of Bluetooth range?

 

Is your active 2 paired through the Galaxy wearables app?

 

Is your watch Bluetooth or LTE?

 

Who is your carrier for your Note 20?

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