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Adding new watch faces using iphone

(Topic created: 07-18-2019 03:51 PM)
userg63wY8iF6m
Constellation
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Galaxy Watch

I have recently got a galaxy active watch which is paired with an iphone. Set up has gone fine and I know there are limitations on some functionality when pairing with an iphone. I was wanting to add new faces and for example like the Vital watchface. Using the Galaxy Samsung Active Watch App and clicking on the menu I have selected "watch faces" and scrolled down to the "Vital" face. After hitting the Install button and receivng the "Installing" message it stops after a while, does not confirm success and gives me the option yo Install all over again. Nothing seems to have changed and no new face options added to watch.

 

I have tried going in to Galaxy Store on the watch but each time it says cannot connect, despiye yje watch telling me the Wi-fi is on and not reporting any issues. Is this just a compatability issue or am I missing something?

 

Thank you    

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for checking! If you are unable to change the watch face to any other face, please send a private message with the model code and serial number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried other watch faces just to see if it is that particular style that will not install? Make sure the software on the watch is up to date and the app on the phone.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userg63wY8iF6m
Constellation
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Galaxy Watch

Yes I tried one other face with the same result. All software is up to date, I checked that..

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for checking! If you are unable to change the watch face to any other face, please send a private message with the model code and serial number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useroulDXF5jdI
Constellation
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Galaxy Watch

I am having the exact same problem with an active 2 and an iPhone 11 pro.

 

I checked everything you said in the comments, and also tried a bunch of different watch faces, but the same happens all over again.

 

Installing apps works just fine.

 

Please, I need a solution.

 

Thanks

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useryCU90Hck4l
Astronaut
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Galaxy Watch

I have the same issue can you please help

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userms1chYvol0
Constellation
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Galaxy Watch

I too have the exact problem using RM-800 with iphone 7 plus pls help i send a private message already 

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