cancel
Showing results for 
Search instead for 
Did you mean: 
userVEJRDhqSrw
Constellation

After update bezel not working

I am unable to use the bezel post an update for my Samsung Galaxy Gear S3.

 

I managed to reset the watch after using the screen navigation and now I am stuck on a screen which says "Turn the bezel clockwise for widgets" and I am unable to use the watch any further. It has become just a dead piece of weight.

 

If anyone is facing similar problem and has a solution for the same, please guide me.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: After update bezel not working

Have you tried cleaning the watch, especially around the bezel? http://www.samsung.com/us/support/troubleshooting/TSG01003197/

Reply
Loading...
userVEJRDhqSrw
Constellation

Re: After update bezel not working

Yes I tried every thing.now the bezel is rotating freely but it's not working 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: After update bezel not working

Hey there!

 

Sounds like you may need service. Can you send a private message here providing the model and serial number of the watch so I can further assist you?

Reply
Loading...