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BradDofner
Asteroid

Android Wear app won't load

It has been working fine for more than a month now but all if a sudden today I tried to load the app and it gives me an error that I need to check whether my system software is compatible or needs to be updated then try again. I've never had any problem with it till today. How can I resolve this?

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Android Wear app won't load

Have you updated the device or app recently?

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BradDofner
Asteroid

Re: Android Wear app won't load

I have not updated either watch or phone however the play store is set to automatically update apps. I don't see any recent updates listed but I honestly don't know if it was updated between working and not working.

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Samsung Moderator
Samsung Moderator

Re: Android Wear app won't load

Try manually updating the device and app.

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BradDofner
Asteroid

Re: Android Wear app won't load

The app is already up to date and the only tutorial on updating watch says to use the app. Can't find option on watch to update. Phone software is also up to date.

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Samsung Moderator
Samsung Moderator

Re: Android Wear app won't load

Can you provide the model code of your watch?


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BradDofner
Asteroid

Re: Android Wear app won't load

SM-R805U

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Samsung_LWHuR3U
Astronaut

That's want happeds

That's want happeds

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Samsung Moderator
Samsung Moderator

Re: Android Wear app won't load

Just to clarify are you referring to the Galaxy wearables app?

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BradDofner
Asteroid

Re: Android Wear app won't load

That is correct.

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