Original topic:

App Screen Glitch

(Topic created: 04-18-2024 12:27 AM)
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Chris2211
Constellation
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Galaxy Watch

My Galaxy watch 4 classic has an issue. When I go into the app screen and rotate down it works smoothly. But when i rotate it back up. It glitches and stutter all of a sudden. I dont experience this issue with any other apps or notifications. Any similar issue??

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your app screen glitching. I would recommend making sure you watch is cleaned properly and there is no debris stuck in the bezel. Give this link a try for the step to properly clean you watch: https://www.samsung.com/us/support/answer/ANS00084602/

 

If you have tried cleaning your watch and are still experiencing these symptoms, I would recommend resetting your watch back to factory default settings. Please make sure to back up your watch prior to resetting it and to also test your watch prior to restoring your back to rule out any third party apps. Give this link a try to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your app screen glitching. I would recommend making sure you watch is cleaned properly and there is no debris stuck in the bezel. Give this link a try for the step to properly clean you watch: https://www.samsung.com/us/support/answer/ANS00084602/

 

If you have tried cleaning your watch and are still experiencing these symptoms, I would recommend resetting your watch back to factory default settings. Please make sure to back up your watch prior to resetting it and to also test your watch prior to restoring your back to rule out any third party apps. Give this link a try to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html