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userEsGESuKewU
Constellation

Apps wont connect

My apos wont connect. Says unable to load data, tap here to retry. Tapping goes nothing. I've turned it off and back on, cleared cache, cleaned up memory. Nothing helps. Any thoughts?

3 REPLIES 3
Samsung_S641EeN
Astronaut

I'm wondering if it's a software issue, because I've been...

I'm wondering if it's a software issue, because I've been having a tough time getting notifications for apps. No idea what it could be other than some sort of bug.

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Samsung_SPgdyzu
Astronaut

Did u try to restart ur phone?

Did u try to restart ur phone?

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Samsung Moderator
Samsung Moderator

Re: Apps wont connect

Hey there @userEsGESuKewU,

 

Have you tried wiping the cache partition?

 

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

 

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