Arm burnt samsung active watch

[user90LcYJpliT]

Hi

I have samsung active watch and just started wearing it. Somehow my arm has got a blister burnt mark on it 

Has anyone else had this issue?

Thanks 😊

[Icemaniac31]

I have the active 2 and haven't had that issue

[userQTMPRl9JlA]

My watch recently started overheating too, factory reset did not solve the issue.

[SamsungJoJo · Accepted solution]

Hello @user90LcYJpliT,

I'm very sorry that you are having to experience this. I will be happy to further assist with your concerns. Can you please provide the full model number and the serial number from the back of the watch in a private message? http://bit.ly/2GGYul4

Also, if you don't mind providing some additional information below so I can forward your case to our specialized team.

Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:

Photos of Symptom:

When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?

[SamsungJoJo]

Hey again,

I just wanted to check in to see if you still need any assistance regarding your concerns?