Original topic:

Auto LTE mode bugs GW6C

(Topic created: 08-09-2023 05:32 PM)
Hake
Comet
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Galaxy Watch
Every time I call a contact it asks to allow it to use mobile networks for the call(as seen in the picture)

If I click yes, it saying connecting and tries to ring and fails to make the call.


I call again and it works now that LTE is connected. I have to do this every time I want to call anyone!

Even Google assistant requires me to click yes and then tries to call and fails and then I ask again and it works. 

If I click the x, it ends and doesn't call.
image
Placing a call while connected to Bluetooth with AUTO lte network


I have a watch 6 classic 47mm LTE activated on AT&T 

A solution I've found is setting LTE to always on, which isn't ideal because now my battery is draining in the background. Please fix this #Samsung !
7 Replies
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the watch asking you if your want to use the mobile network and I would be happy to look into this further for you. In order to provide you with the best troubleshooting, are you pairing your watch via Bluetooth through the wearables app and still experiencing these symptoms?

 

Is your phone within the Bluetooth range to be able to connect when you are experiencing these symptoms?

Hake
Comet
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Galaxy Watch
Yes the watch is paired via Bluetooth through the wearable app, both devices are showing being connected over Bluetooth.

The only way the watch has been able to make an outgoing call over the Bluetooth connection is if LTE is set to Always Off, which obviously isn't ideal.

It seems like the watch is ignoring the Bluetooth connection for outgoing calls if LTE is set to Auto or Always On.

The expected behavior and behavior I experienced on my previous Watch 5 LTE 44mm was when it was set to LTE Auto it would always prefer the Bluetooth connection for calls which would also allow the ability to switch the call between the phone and watch with full controls available on the phone as well (speaker phone, mute, etc).

And when you're out of Bluetooth range of the phone the watch will make the call over LTE.
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Watch
They need to switch back to the old way ASAP!!!
Hake
Comet
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Galaxy Watch
Are you experiencing this as well? Also which watch?
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Watch
I have been experiencing this problem with every Galaxy Watch 4, 5 Pro and 6 Classic. Even the Active!!! This started. when they joined with Google to make the OS. The calling and text part worked well until they made these changes. It's like they went backwards instead of forward.
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Watch
I am also having this problem! Galaxy watches 4, 5 and 6. I never had these problems with the Galaxy watch 3.
drakiras
Astronaut
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Galaxy Watch
I am also having this issue with my GW6C