Original topic:

Back Button galaxy active 2 not working

(Topic created: 10-09-2021 01:13 PM)
user7zeLwVq6Ao
Astronaut
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Galaxy Watch

Since a few weeks my Galaxy Active 2 watch has been acting up. So i put it through a reboot/reset, but now the back button doesnt work at all. This s.cks as I do not get through the setup of the watch, as it wants to show me how the button works..... 
  I got the watch last year from a friend who had already at the house for a while. 

 

What to do?

Greetings Stephanie

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out, Stephanie. I can certainly understand how frustrating it can be when the buttons on your watch are not functioning as intended. Button malfunctions on your watch can be caused by physical damage or software issues. However, clean the buttons if there's build up of foreign material like lotion preventing them from properly working. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003250/


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