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Samsung_d6dyxNF
Constellation

Back button not working

‎12-04-2020 11:25 AM

My back button was spotty then dies a month or two ago. Today I followed the trouble shooting guide and reset my watch.  In the startup process there is a step to teach you to use the backup button.  I cannot get past this step as the back button does not work.  I went from a fairly functional watch to a non-functional watch.  Any suggestions?

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SamsungRei
Samsung Moderator
Samsung Moderator

Re: Back button not working

‎12-07-2020 06:04 PM

Thank you for reaching out. Service would be recommended for the watch. I will be happy to look into your options. Please send a private message with the full model code and the serial number or IMEI number of the watch. They should be available on the back of the watch in small print.  http://bit.ly/2XERsky



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