Back button stopped working after update

[Christian-Hamburg]

Hi,

I have a Gear S3 classic and I updated it to R770XXU2FUD1/R770OXA2FUD1. After the update the home button doesn't work anymore.

Is this a know issue? Is there somebody who can help?

Restarting the watch doesn't work.

Thanks!

[SamsungRei · Accepted solution]

I understand how frustrating this is. Here are some troubleshooting steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01003250 If the back button will still not respond or you are unable to complete the steps, service would be recommended. For service options, you will need to reach out to customer support by calling 1-800-786-7864. I apologize for any inconvenience!