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Original topic:

Back key not working

(Topic created: 08-24-2020 05:24 AM)
userZFtbzdt9Gn
Astronaut
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Galaxy Watch

Hi ! I bought a Samsung Watch active 2 last February.

The back key isn't working ,what should I do?

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. Is there any physical or liquid damage to the watch?

 

Have you tried resetting your watch? Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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3 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. Is there any physical or liquid damage to the watch?

 

Have you tried resetting your watch? Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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Jazz927
Astronaut
Options
Galaxy Watch

I just got my Samsung Active 2 watch a month ago and the back button is not working at all anymore. I had to reset it because the Samsung Pay notification kept popping up on the watch screen and wouldn't stop. Then once I did that it went through how to swipe again and then when it tells me to press the back button, I will and it won't regisiter that I've pressed it. I've already pressed and held the button with no luck. I have turned on and off my phone multiple times over the weekend. I kept it off for 2 days, just turned it back on and no change.

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seltic98
Asteroid
Options
Galaxy Watch

Can someone please tell me if there is a "working" solution for the back key issue?

Thank you.